Status of all recommendations

Police Scotland should review its Corporate Governance Framework and Scheme of Delegation to ensure that delegated decision-making and approval processes are streamlined.

Police Scotland and the Scottish Police Authority should reinforce the human rights and ethics-based approach for all policing activity.

Police Scotland should rename and refocus its grievance process to resolution/mediation, providing mandatory initial steps (in line with contractual and regulatory entitlement) and clear training on the management of the process.

Police Scotland should develop and implement a cohesive engagement and feedback framework (which should include a regular whole-service people survey).

Police Scotland should invest in organisational development and design in order to develop a clear model of adopting cultural change, with supporting implementation steps towards a clearly defined aspirational culture.

Police Scotland should develop its performance framework to encompass the impact of organisational culture, while regularly reporting to the Scottish Police Authority.