The aim of this report is to provide an update on the progress made by Police Scotland and the Scottish Police Authority in response to the HMICS Independent Assurance Review of Police Scotland’s Call Handling published in 2015.

Scottish Ministers were originally provided with an Interim Report, which was published on 3 September 2015 and a Final Report was provided to the Cabinet Secretary for Justice and published on 10 November 2015. The Final Report identified 30 recommendations for improvement which were fully accepted by Police Scotland and the SPA.

Following the publication of the Final Report, HMICS has continued to undertake a programme of ongoing assurance work, monitoring progress and risk levels within Police Scotland’s call handling and make unannounced visits to Police Scotland’s call handling facilities. We have made an ongoing assessment of the progress made against the recommendations where evidence has been submitted for their discharge by Police Scotland and the SPA.

Appendix 1 provides a more detailed summary for each recommendation and highlights the remaining improvement that HMICS requires from both Police Scotland and the SPA. Appendix 2 provides a summary of our recent review of the notable incident process.